Spa Etiquette

How much notice is required to book an appointment?

Due to the popularity of our Spa Packages, we recommend you book at least three weeks in advance. At least a 50% deposit is required for all group books and for the services over $100.00.

When should I arrive for my appointment?

Arriving 10 minutes before your appointment will allow for any necessary forms to be filled out, to assure we start your services on time.

What is required to book my wedding party?

It is best to book your appointment as early as possible. At least a 50% deposit is required at the time of booking to hold your reservation. If you must cancel, 3 weeks notice is required for refund of deposit.

I'm running late for my appointment...is that a problem?

Arriving late for spa service will reduce the full enjoyment of your treatment. We will do our best to provide your full treatment within the shortened time.

What if I must cancel my appointment?

If you must cancel or reschedule your appointment, 48 hours notice is required. Not showing up will result in full charges being applied. Wedding parties must give 3 weeks notice for cancellations to receive the deposit refund. If not, full charges will apply.

Can i expect privacy during my spa treatment?

Yes... your privacy is assured so you can relax and enjoy the ultimate pampering sensation. To maintain the serenity of our spa, we ask customers to turn off their cell phones and leave young children at home.

Can I get a refund on a gift card?

Gift cards are non-refundable and non-transferable, but can be used for all services and products at Shear Elegance. Gift cards must be in hand at time of service or a $25 administration fee will apply.

Is my credit card information safe?

We at Shear Elegance would like to assure you that, for your protection, we do not store or keep your credit card information on file. Gift cards purchased online go through a secure and encrypted area.

Am I allowed to use my cell phone?

The use of cell phones are prohibited at all times and must be turned off. Shear Elegance is a cell free environment.

Can I bring my children?

For your full enjoyment and true experience of Shear Elegance Salon & Spa, no children under the age of 12 are allowed in the spa area. Inquire about our Diva Pricing.

1040 Adelaide Street North, London Ontario

MON 9am-6pm
TUE 9am-6pm
WED 9am-7pm
THU 9am-8pm
FRI 9am-7pm
SAT 9am-4pm
SUN Closed